Telephone: 028 9262 1293

Complaints Procedure

We always aim to provide a first class service, however if you have any cause for complaint you can contact us in the first instance;

In writing: Desmond Eastwood Motors Ltd, 197 Moira Road, Lisburn, Co Antrim, BT28 2SN

By email:
Or By telephone: 028 9262 1293

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. We aim to respond to you within 72 hours. We will investigate then write to you within 8 weeks with a final response. If you have a finance complaint and you are dissatisfied with our response, you have the right to refer to the Financial Ombudsman Service, contact info below;

Address: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9SR.

(T) 0800 023 4567